Abstract:
“The whole is more than the sum of its parts.” This principle also applies to the quality of counselling. To begin with, we show that numerous – often system- and person-related, individual – criteria influence the quality of counselling. This variety of influences makes it difficult to formulate generally applicable standards and also to measure the quality of counselling. Nevertheless, there is a legitimate interest on the part of counselling practitioners and counselling institutions to demonstrate, classify and make tangible the quality and professionalism of their work and services. The results of the project “Beratungsqualität in Bildung, Beruf und Beschäftigung” (nfb/IBW 2014a) offers a flexible framework for this, which also provides orientation for evaluating one’s own work. In addition to the actual counselling process, it also takes into account all stakeholders involved, various system levels and influencing factors. Over the past four years, the Arbeitskreis Qualitätsentwicklung (AK QE) of the Gesellschaft für Information, Beratung und Therapie an Hochschulen (GIBeT) has worked intensively on making this model usable for counselling at universities. In the following, we present the Beratungs-Qualität (BeQu) concept, our approach and the results achieved. We also show what future developments are possible on this basis. The article does not focus on the theoretical foundations of the BeQu project or on general questions of quality and quality development in counselling at universities, but is intended as a practice-oriented workshop report.
Über die Autorinnen:
- Stephanie Kessens,
Dipl.-Päd., MBA, Personalentwicklerin, Hochschule Osnabrück - Wiebke Lückert,
M.A., Studienberaterin und freiberufliche Coach und Trainerin, Friedrich-Schiller-Universität Jena
